Shipping Policy
What is the delivery time?
The delivery time consists of two phases:
-
Processing time
Within 1-3 business days after placing the order, it will be checked, approved, and packed. The package will then be prepared for shipment. -
Shipping time
[Insert country]:
The shipping will be handled by United Kingdom. All shipping times are exclusive of any customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.
What are the shipping costs?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.
Where is my package?
After shipping, the customer will receive an email with a tracking number. The order can be tracked here: https://vintelle.co.uk/apps/parcelpanel
For logistical reasons, the order may be shipped in multiple shipments.
My tracking number doesn't work
It may take up to 5 business days for tracking information to update. If the tracking still does not show any information after a few days, please contact customer service.